Moffat Warranty
Buyer’s Rights
Buyer's Responsibility
Before you request repair to the equipment under this warranty, please check the following to save you unnecessary expenses. Subject to any other rights you may have under the Australian Consumer Law, you will have to pay for faults or problems not covered by this warranty. OPERATION: Make sure your equipment is operated and maintained in accordance with the instructions in the supplied manuals. INSTALLATION: Make sure your product is correctly installed following the instructions in the supplied manuals. This includes correct connection of services such as: electricity, gas, water, drainage, and any required chemicals.
This warranty is subject to the following conditions:
- The warranty period is not renewed or extended as a result of a warranty repair or replacement.
- The warranty is not transferable and is only offered to the original buyer.
- The warranty does not extend to any products that have been completely or partially disassembled or that have had unauthorised alterations and modifications made to the product, including missing parts.
- The warranty terms cannot be amended except in writing by an authorised representative of Moffat.
- The warranty only applies to products purchased from Moffat or an authorised Moffat distributor.
- Any warranty claim must meet the requirements set out below in “How to Make a Warranty Claim”.
- Warranty work must be performed by Moffat or by a Moffat authorised service provider.
This warranty does not cover normal or scheduled maintenance of the product, nor does it cover the replacement of consumable items such as glass, ceramics, globes, seals, belts, water filters, and fuses or the resetting of the safety devices such as circuit breakers and clearing of drains.
Warranty exclusions
This warranty will not apply to a defect or fault to the extent to which it arises from:
- Improper installation or commissioning of the product.
- Operation, use or maintenance of the product otherwise than in accordance with the instructions provided by Moffat. Use of chemicals other than those recommended by Moffat.
- Accidental damage, misuse, negligence or any other failure to take reasonable care.
- Use of the product for a purpose or in environmental conditions outside those specified by Moffat.
- Damage caused through blocked drains and the clearance of blockages.
- Damage caused by and clearance of blockages to pilots, injectors and burners.
- Damage arising from corrosion and/or lime scale.
- Parts or items not supplied by Moffat or a Moffat authorised service provider.
- Damage caused by rodents or insects.
Before providing any warranty service, Moffat may require provision of proof of purchase or require responses to questions designed to assist with diagnosing potential faults. All requests must be responded to promptly at the buyer's expense.
Moffat will require the buyer to provide the buyer's credit card details before providing any warranty service. The buyer authorises Moffat to charge the buyer's credit card for:
- the reasonable cost of repairs carried out by Moffat (including labour costs and the costs of parts) which are not covered by this warranty (including where the exclusions listed above are applicable) or not required to be carried out pursuant to the Australian Consumer Law (if applicable); and
- the reasonable additional fees payable by the buyer under this warranty, as set out in the section below titled "Costs of obtaining warranty service".
Additional fees will be payable for:
- Service outside the normal working hours or on public holidays.
- Service outside Moffat’s service area (200km round trip or 2 or more hours travel time from Moffat Service Centre or Moffat Nominated Service Provider).
- On-site service of Bakbar countertops.
- Additional costs of the warranty repair such as accommodation, cost of transport (flights / ferries), site inductions and freight.
- Poor access, for example where Moffat is unable to work on the product in situ and it has to be removed from surrounding equipment or benching or excessive waiting time.
The current rates for any additional fees can be obtained from Moffat.
The Australian Consumer Law allows suppliers to exclude the requirement to pay compensation for reasonably foreseeable loss or damage in certain circumstances. Please refer to the Moffat Terms and Conditions of Sale at https://www.moffat.com.au/terms-and-conditions-sale.